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RT developer reference

REST API, the complete Perl object model, extensions, and scrip automation — everything you need to build on and integrate with RT.

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Popular:RT::REST2 RT::Ticket Writing Extensions Automating RT Conditions and Actions

POST /REST/2.0/ticket

curl -X POST https://rt.example.com/REST/2.0/ticket \
  -H "Authorization: token $RT_TOKEN" \
  -d '{ "Queue": "Support", "Subject": "Printer offline" }'

Scrip Actions 16

RT::Action RT::Action::AutoOpen RT::Action::Autoreply RT::Action::CreateTickets RT::Action::EscalatePriority RT::Action::ExtractSubjectTag RT::Action::LinearEscalate RT::Action::Notify RT::Action::NotifyAsComment RT::Action::NotifyGroup RT::Action::NotifyGroupAsComment RT::Action::RecordComment RT::Action::RecordCorrespondence RT::Action::SendEmail RT::Action::SetStatus RT::Action::UserDefined

Scrip Conditions 11

RT::Condition RT::Condition::AnyTransaction RT::Condition::CloseTicket RT::Condition::Overdue RT::Condition::OwnerChange RT::Condition::PriorityChange RT::Condition::PriorityExceeds RT::Condition::QueueChange RT::Condition::ReopenTicket RT::Condition::StatusChange RT::Condition::UserDefined

Web, email & CLI internals 9

RT::Interface::CLI RT::Interface::Email RT::Interface::REST RT::Interface::Web RT::Interface::Web::Handler RT::Interface::Web::Menu RT::Interface::Web::QueryBuilder::Tree RT::Interface::Web::Request RT::Interface::Web::Session

CLI Tools 19

rt-crontool rt-mailgate rt-attributes-viewer rt-clean-sessions rt-dump-metadata rt-email-dashboards rt-email-digest rt-email-group-admin rt-fulltext-indexer rt-preferences-viewer rt-server rt-server.fcgi rt-session-viewer rt-setup-database rt-setup-fulltext-index rt-shredder rt-test-dependencies rt-validator standalone_httpd

Modules — Core 101

RT RT::ACE RT::ACL RT::Article RT::Articles RT::Attachment RT::Attachments RT::Attribute RT::Attributes RT::Base RT::CachedGroupMember RT::CachedGroupMembers RT::Class RT::Classes RT::Config RT::Crypt::GnuPG RT::CurrentUser RT::CustomField RT::CustomFieldValue RT::CustomFieldValues RT::CustomFieldValues::External RT::CustomFieldValues::Groups RT::CustomFields RT::Dashboard RT::Dashboards RT::Date RT::EmailParser RT::Graph::Tickets RT::Group RT::GroupMember RT::GroupMembers RT::Groups RT::Handle RT::I18N RT::Installer RT::Lifecycle RT::Link RT::Links RT::ObjectClass RT::ObjectClasses RT::ObjectCustomField RT::ObjectCustomFieldValue RT::ObjectCustomFieldValues RT::ObjectCustomFields RT::ObjectTopic RT::ObjectTopics RT::Plugin RT::Principal RT::Principals RT::Queue RT::Queues RT::Record RT::Reminders RT::Report::Tickets RT::SavedSearch RT::SavedSearches RT::Scrip RT::ScripAction RT::ScripActions RT::ScripCondition RT::ScripConditions RT::Scrips RT::Search RT::Search::ActiveTicketsInQueue RT::Search::FromSQL RT::SearchBuilder RT::Shredder RT::Shredder::Constants RT::Shredder::Dependencies RT::Shredder::Plugin RT::Shredder::Plugin::Attachments RT::Shredder::Plugin::Base RT::Shredder::Plugin::Base::Dump RT::Shredder::Plugin::Base::Search RT::Shredder::Plugin::Objects RT::Shredder::Plugin::Tickets RT::Shredder::Plugin::Users RT::Squish RT::Squish::CSS RT::Squish::JS RT::StyleGuide RT::System RT::Template RT::Templates RT::Test RT::Test::Email RT::Ticket RT::Tickets RT::Topic RT::Topics RT::Transaction RT::Transactions RT::URI RT::URI::a RT::URI::base RT::URI::fsck_com_article RT::URI::fsck_com_rt RT::URI::t RT::User RT::Users RT::Util

Guides — extending

Clickable links External custom fields Form widgets Hacking Initialdata Writing extensions Writing portlets

Guides — automation & CLI

Automating RT rt (command-line client)rt-crontool rt-mailgate

Upgrading & contributing